IP PBX – BPO Call center – Artatel

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Current conditions
Future conditions
Predictive dialer
Automatic Callback System
Sticky Agent Callcenter
  • Cheaper guarantee
    from existing vendors
Get Cheap Rates
SIP-GSM-PSTN Trunk
PAY AS YOU GO
Rp. 800 / successful call

Application Software & CRM

Single platform - multi channel

Current conditions, most companies have provided special people to:

  1. Dispatcher
  2. Receiver of telephone calls from outside to inside the office.
  3. Call center officer
    Specialized in contacting customers by telephone
  4. Marketing officer
    Those who specifically reply to conversations via chat or
    email or WhatsApp with customers
  5. Operations officer
    Which specifically creates problem tickets & forwards them
    to the relevant department

So, these four types of work make your organization bigger and have higher costs.
Starting from

  1. Salary expense
  2. Electricity and telephone costs
  3. Insurance costs and other benefits.
  4. Venue rental fee
  5. Overtime expense

Are you interested, so that the 4 officers can be combined into one?
Of course, if this is done, it requires a callcenter software application platform or using outsourcing or outsourcing our call center to run it.

Check out our explanation of our call center software application platform which can meet these needs and even exceed your expectations.
With the functions of our platform, your company's performance is higher at an affordable cost because our call center software can make the work of your call center officers much more effective.

Call center CRM application - Artatel

This application has the function of combining functions:

  • Incoming or outgoing telephone calls
  • Chatting telephone call costs
  • Social media: Facebook, Instagram, Twitter
  • Whats apps business (official)
  • Ticket complaint handling
  • Email
  • SMS blast or one by one

The impact of using this service on your department:

Call center

  • The number of agents can be reduced by up to 60%​​.
  • Because of the "Human identification responds" function we can increase the number of successful call rates which are usually only 120-150 successful calls per day can now be increased to 300-400 successful calls/hr/agent
  • This function can also stop calls to customer numbers that are never picked up until we set the maximum number of calls. Because if this number of calls is reached, it means that the number is no longer active and the customer has changed their old number to a new number.
  • Other agents can help respond to customer questions via WA, SMS or chat.
  • Apart from making outgoing telephone calls or replying to chats, agent officers can inform customer complaints to other departments or other branches within the company for immediate follow-up via the available CRM ticket function.
  • Receiving and sending daily data to the main server which is the agent's job and reporting results is easy to do, whether uploaded per batch or using the API.
  • We also provide outsourcing of call center staff and facilities and CRM teams at lower costs with higher performance.
Telepathy Logo
Telepathic view on PC

Robot Call - AI

Automatic call center: 1 way or 2 way. Artificial intelligence in Indonesian.

Call center robots

Featured Features

custom made

The platform is very dynamic and flexible

  1. Usually the telesales call center application is not the same as telecollection and is not the same as customer care.
  2. Usually call center applications are difficult or require a long time to make changes to the flow or information needed.
social media integration

This platform is "Real Omnichannel"

What is meant by omni channel, all channels such as CALL, Video call, SMS, Chat and Social media can be received by agents in one dashboard. Usually claiming to be omnichannel, it turns out it's only partially.

Images of various media

Flexible Report and API connection ready

The form of a detailed report on the performance of the agents and customers contacted is tailored to your reporting needs.
Alignment of this platform by integrating with your main server is done quickly and easily using our system integrator API.

High service low cost

High impact service but low cost

With the most complete features on the market today, it is possible that the costs incurred from human resources for facilities and infrastructure compared to their performance are far above average
Like ; Robot call, Click to Call, Click to video call, Whats apps chat, Facebook chat, IG chat, SMS and email

Some of the functions of our omnichannel software:

Campaign type:
1. Predictive dialer system
2. Progressive dialer system
3. Promotional system (recording blast file)
4. Auto Dialer
5. Preview Dialer
6. Artificial intelligence system
    a. One Way
    b. Two-way direction

It appears that the Monitor Agent is receiving a video call

Video call display

You can see a video call from the customer's cellphone

Video call display from cellphone
Telepathic display on PC Agent

The newest BPO Telecollection program

Base on performance

PAY AS YOU GO

Tariff Rp.800 / calls that are successfully picked up/accepted by the customer

If you currently have a telecollection team, this program is very interesting for you. Because :

  1. Not preparing an agent
  2. Does not provide its own training center
  3. Not preparing facilities and infrastructure
  4. High call success performance
  5. Supported by experienced agents
  6. Supported by very high performance software
  7. Fees are paid according to the success of the call

Comparison of costs
Existing call center vs Telepathy call center

Comparison of agent fees
Note: assuming "exisitng" with the 2020 Jakarta UMP

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