IP PBX – BPO Call center – Artatel

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Call center, Telecollection & Telesales Outsourcing Services from Artatel - amp

https://www.artatel.com/software-callcenter

If you need assistance services or customer care officer services or telesales, telecollection & office telephone operators, who are able to serve:

  1. Respond to customer questions or complaints.
  2. Receive orders from customers
  3. Provide information to customers
  4. Using call center & CRM platforms
  5. Working time :
  • Monday – Friday (08.00-17) or
  • Monday – Friday (8.30 – 16.30) & Saturday (08.30 – 12) WIB

This interaction with customers and your internal team is carried out through: contact center software, outsource call center

Whats app, Facebook Fan page, Instagram, Twitter, web chat from your website, SMS, email or telephone

contact center software, outsource call center

Prices do not include VAT.

Free software fees for orders with a minimum of 50 users

Not included :

  1. Rent a laptop 250 thousand per month
  2. Internet 150 thousand per month
  3. The cost of a new PSTN number is IDR. 250 thousand/month for the number receiving calls to CS
  4. For WhatsApp
  • Whats apps business = IDR 100 per session.
    (1 session has a time of 1×24 hours)
  • Whats apps marketing blast & promo = IDR 15
  • Whats apps chatbot also available (to be discussed)

What you prepare:

  1. Face book Fan Page ID
  2. Instagram ID
  3. Twitter ID
  4. Email ID for CS
  5. To call,

Advantages:

  1. Costs are very affordable
  2. Get a new officer
  3. You don't need to prepare a place, work table. (optional)
  4. Get CRM & Call center software with the most powerful reports in terms of CRM, Calling system and reports
  5. You can see customer care performance based on parameters:
  • How fast is the response time
  • Chat and discussion results reports
  • Ticket problem for your internal team
  • Voice recording, chat and video calls

From these performance parameters, our agent officers are always monitored by the system

monitored and assisted by the Team Leader of each agent.

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customer data follow up so credit card telemarketing activities carried out require time and costs responding to new customer data potential customers the difference between telemarketing and telesales product or service one is difficult to telemarketing requires time telemarketing team telesales team to convert to convert to position via telephone