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Call Center Robot - Tele Collection AI in Indonesian human robot

COMMUNICATE WITH CUSTOMERS VIA SMART MACHINES Human robot Call Center robot

Tele Collection Artificial intelligence in Indonesian for the first time makes the call center industry in Indonesia even more vibrant.

Artificial intelligence is currently being awaited by users of this service in Indonesia, especially for the corporate market. This service is believed to be able to provide the fastest and cheapest service for corporations that provide services to their end customers.

This human robot or artificial intelligence machine is able to provide a

Responds to cheap and reliable telephone or chat service activities in serving customers, such as:

  • Never tired
  • No overtime (overtime)
  • Never be late for work
  • Don't recognize bad moods so that customer service is not good.
  • Cheap customer care costs
  • And other things but still save phone calls when running it.

This service is a system to save telephone costs & a way to optimize call center functions in Indonesia.

With the emergence of this technology, it is hoped that the call center industry in Indonesia will increase its competition and performance so that it can be utilized by call center service providers and consumers in general.

Where currently operational costs and initial investment to run and set up a call center are not cheap and easy, so this causes companies to continue looking for solutions.

The emergence of artificial intelligence technology is a new technological breakthrough in the world as a whole, and in Indonesia in particular. Is this technological development inevitable?
So can this technology be avoided? I find it difficult.

In responding to the current technological breakthrough which is very destructive and very fast, alternative. We have three choices in dealing with this, namely:

  1. Oppose
  2. Dodge
  3. Invite friends.

Of the three alternatives above, the most effective and appropriate is "Inviting friends" meaning that we inevitably live together with them, and be smart about making them mutually beneficial friends.

The impact of Artificial Intelligence for those who have a positive outlook can provide a breath of fresh air for humans today, where they are valued as parties who are paid handsomely because their abilities cannot be competed with by Artificial Intelligence Robots, and these humans are forced to improve their skills to move "Move On" in the field. which is higher in difficulty.

Even though it hurts, this only happens temporarily if we are able to improve our skills.

With the quality of the internet in Indonesia since 2017, the impact on all of us has been felt, where we can use the internet quickly, comfortably and cheaply. This will also make IP (internet protocol) based technology much needed to meet unlimited human needs, which is why in the current era the world is moving its industrial technology to a higher level called Technology 4.0.

This means that internet-based industrial technology or what is known as IOT (internet of things), by catching up with all existing devices will move to internet protocol-based technology.

Artificial intelligence is also a derivative of today's IoT which hopes that we can respond to technological advances wisely and wisely.

This AI robot call can be divided into 2 types:

a. IVR blast (1 way)

The reminder caller uses an Indonesian language robot
Calls by this robot are made in one direction without interaction.
This is suitable for: OTP Call, Reminder cal

b. AI robot call (2 way)

The conversation process uses an Indonesian language robot in 2 directions using machine learning which continues to be trained every day to improve the AI's ability to answer answers in conversation.

Digital Greetings

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