IP PBX – BPO Call center – Artatel
Session Initiation Protocol (SIP) explained You can move your existing PBX phone system to the cloud. With SIP, Voice over Internet Protocol is possible.
Here's a wild guess: the success of your company depends on how well you can communicate. And not just with your customers, but also prospects, partners, vendors, and coworkers.
If the systems that support your business communications are not reliable or up to date, you will struggle. Phone calls are important. If you're dealing with an inefficient phone system or high costs (or both), you'll want to consider SIP calling.
You can make voice calls, video calls and instant messages via VoIP service provider .
SIP calling will improve the quality of your business phone system while lowering costs. In this guide, we explain how SIP works and how you can get the most out of it.
What is SIP Calling?
Session Initiation Protocol or SIP is the process of transmitting voice calls over a SIP channel or SIP channel. This is often interchanged with VoIP calls. However, SIP calling actually uses VoIP to move your analog calling traffic over an internet connection.
SIP is just one method of implementing VoIP; its main benefit is the fact that it provides a direct connection between private or local telephone systems (private branch exchange, or PBX) and public telephone networks.
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This way, individuals and businesses don't need old phone lines to connect. Other VoIP deployment methods include Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), and Session Description Protocol (SDP).
The easiest way to know what this means is to visualize it.
How Does SIP Work?
A traditional telephone system consists of these three parts:
PBX (Private Branch Exchange): your local system that manages your calls
Track PRI (Primary Rate Interface): the line that connects calls to the PSTN
PSTN (Public Switched Telephone Network): a network that routes calls to their destination
SIP calling eliminates the need for PRI lines. A SIP trunk, a telephone line that uses the SIP protocol, is virtually installed through your internet connection. It then uses this internet connection to connect your PBX to the PSTN, bypassing the PRI line.
Results? You can use call management features like auto attendant, call forwarding, voicemail and more without analog or multiple phone lines.
Benefits of SIP Calling
By now, you know that SIP calling can help you move your company forward. Let's unpack the key benefits of SIP calling and their impact on your business.
1) Cost-effective communication
Think about the size of your current business phone bill. Now imagine paying less than 70% of that. With SIP trunking, that's exactly what you can achieve.
If you're wondering why there's such a big difference in communication costs, here's what a SIP call will do for you:
Unlimited toll-free calls, no per-minute charges
No need for expensive new hardware
Avoid high installation and maintenance costs
There are no service interruptions, so you won't lose business
With SIP calling, you can eliminate worrying about your phone setup costs so you can focus on your customers.
2) Easy scalability
“Okay, costs are going down, but my company is growing. Would I pay as much as before SIP just because of that? ”
This is a valid question. You don't want to change your entire phone system only to be back to square one when you hire more people or expand to a new location.
When you use SIP trunking, everything from phone calls to video conferences happens over the internet. That means you don't have to buy more physical lines just because you need more phone numbers or concurrent calls.
Your SIP provider will help you add more lines, and you can even do it yourself. Easy.
3) Unified communications = flexibility and productivity
When we looked at the differences between PSTN, VoIP, and POTS, we found that companies using unified communications saved up to 115 minutes per day for each user. Almost two hours!
Simple: SIP phone systems help you create a unified virtual presence. Instead of consistently switching between communication channels, you can centralize and synchronize them.
As a result, you'll see better collaboration, productivity, and efficiency. Whether you're in an office of 10 people or have hundreds of employees around the world, everyone can be contacted via the device they already own — their smartphone.
4) Reliable and high quality calls
A physical landline can let you down when you need it most. Power outages, system failures, or bad weather are not things you can plan for.
Poor quality phone calls, or no phone calls at all, are not an option.
Luckily, SIP calling ensures a way to receive calls even in these unpredictable scenarios. This is possible thanks to redundancy, which automatically redirects your calls to another location or an employee's cell phone.
5) Great user experience
Lastly, if you dread having to master new technology and train your employees on it, you can relax.
You can manage everything about your SIP account from a simple interface. Your SIP provider will make sure you are set up and ready to go. You can use it to manage your entire business phone system, such as call routing, extensions, adding phone lines, and more.
This is an easy-to-use way to gain complete control over your entire company communications system.
Who Uses SIP Calling?
Companies with existing on-premises PBX systems, also known as IP PBXs, can leverage their PBX systems to the cloud.
Larger companies may prefer to switch to SIP calling. This can seem especially challenging if they have thousands of employees in different countries or continents. That makes switching to SIP impossible without service disruptions and expensive bills.
But the longer you delay the switch, the more expensive it will be to run your business communications in the long term.
SIP calling lets you:
Collaborate via video chat, messaging, conference calls, & more
Connect with anyone inside or outside your company instantly, regardless of their location or technical setup
Use your device of choice to make important calls by turning your laptop or tablet into a softphone
Integrate all your communication channels
Whether you're looking for small business or enterprise-level phone services, moving your phone calls to the cloud will pay off.
Can I make SIP calls on iPhone and Android?
Yes, you can complete calls using your SIP provider, but with a little extra configuration. Smartphone users can make SIP calls using their phone's settings, or preferably, using a SIP calling app.
For iPhone users, Apple provides developer tools to integrate their calling capabilities into the phone for a seamless and consistent look. This means users who want to use their SIP provider will need a third-party application to make calls from the phone.
For Android users, Google provides users with a built-in setting to register your device with a SIP provider. They also provide a way for developers to create familiar call interfaces that users love.
Benefits of SIP calling:
They can receive calls on one device to multiple numbers, such as personal and work numbers
Separate personal calls from business calls
Improved availability and performance in areas with limited coverage
Call with high definition call quality due to wideband audio codec and higher bandwidth
Related: VoIP Troubleshooting Tips for 5 Common Connection Problems
To enable SIP calling on your iPhone:
Recommended: Download Artatel Application from the App Store. If you are using Artatel, that's all you need.
Download the SIP calling app from the App Store. Enter your username and password from your SIP provider. You may need to contact your VoIP provider to obtain these credentials.
To enable SIP calling on your Android phone:
Recommended: Download VoIP application from your VoIP provider such as Artatel.
If you don't have Artatel, you need to configure your SIP Calling:
· Open the Phone application and click the More menu (…). Select Settings > Call > Call accounts > SIP accounts. Enter your username, password and SIP server.
· You may need to contact your VoIP provider to obtain these credentials.
Once your VoIP service is configured, you can make SIP calls as you normally would with your cellular provider.
This SIP calling approach can only be done on a small scale. If you need a reliable and scalable phone system, you'll want to move your physical phone setup to the cloud.
No matter how you set up your SIP calling, it takes advantage of Wi-Fi calling. Once you're connected to a wireless network, you can make calls from your phone using Wi-Fi instead of your cellular network.
What is the Difference Between SIP and VoIP?
SIP and VoIP are different. Thus, they cannot be pitted against each other. They do not compete for customers to choose between them. In contrast, SIP is one of the industry standard methods to achieve VoIP (Voice over Internet Protocol).
Here's what you need to know about SIP and VoIP, and how they relate to each other.
SIP key elements:
Used to create, modify, and end multimedia sessions such as VoIP calls
SIP requests are processed by a SIP proxy, which ensures messages are received in their original format, such as voice calls, instant messages, and video calls.
Send packets that can include voice, data, or video
SIP phones can work independently without a computer
SIP servers manage the registration of SIP devices such as VoIP desk phones
VoIP key elements:
Use the internet or internal network to make or receive calls
Not just one technology, but utilizing a collection of technologies
Sending only voice content over the internet
VoIP phones must be connected to a computer
VoIP providers organize and deliver telephone calls and video sessions on their networks
If you're asking the question of SIP versus VoIP, it probably means you want to take your communications channels online and unify them, so you're looking for the best option for you.
That's a great direction to take!
Prepare Your Company For SIP Calls
As we've established, SIP calling is here to replace the role of outdated PRI technology that relies on analog lines. Staying old school with your phone system is an expensive decision.
If you're using a PBX today, you can provide voice service throughout the building using SIP Trunking. If it's expensive to maintain all your equipment or you're paying for excess call capacity, SIP is a great option to consider.
Planning to expand your office or add multiple business locations? SIP adapts to your needs!
And if all you're looking for is the reliability of a centralized cloud phone system in a simple interface, you're definitely ready for SIP.
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