IP PBX – BPO Call center – Artatel
IP PBX – BPO Call center – Artatel
IP phone is a telephone system in the form of hardware that uses an internet connection to send and receive voice data. Unlike ordinary telephones which use landlines to transmit analog signals, the function of an IP phone is to make telephone conversations over the internet using a router or modem.
The first publicly available IP phones arrived on the market in early 1995. However, compared to standard telephone systems, the audio quality was low and they were very expensive.
Since then, internet-based telephone technology has developed rapidly. IP phones now offer HD voice quality, lower operating costs, and advanced business telephony features.
And the need for upfront investment is almost non-existent.
In this article we will give you complete details about Ip phone.
We will cover:
- How Does iPhone Work?
– What is the Difference Between VoIP and IPhone?
– VoIP Protocol and Audio Codec
– Benefits of iPhone
– What Do I Need to Use iPhone?
– Save Big On Monthly Bills By Switching To VoIP
How Does iPhone Work?
IP phone systems use Internet Protocol (IP) or other digital protocols to transfer voice communications over the internet.
If you use an IP PBX system, the data is transferred digitally on the Local Area Network (LAN), and then converted into analog voice signals and sent to the PSTN.
However, due to high hardware and installation costs, IP PBX is no longer a leading solution.
Hosted VoIP has become the most popular IP phone solution. This allows businesses to take advantage of advanced PBX features without installing on-premises hardware.
Here are the details of how a VoIP system works:
With hosted VoIP, your IP phone sends digital data over the internet to your provider. Your provider handles call routing, call queuing, and everything else in the cloud.
You can also use SIP trunking to connect a legacy IP PBX to a modern VoIP provider to take advantage of the missing features.
What is the Difference Between VoIP and IP phone?
The terms are often used interchangeably, but there are subtle differences between them.
An IP phone is an internet-based hardware device as a medium for communicating both voice and video.
Voip is an internet protocol that can be used to communicate with voice media.
Initially, the term VoIP (Voice over Internet Protocol) was more specific. It simply refers to the technology used to make and receive telephone calls over the internet.
However, in recent years, even VoIP providers and telecommunications companies have started using these terms interchangeably. IP phones and VoIP both include telephone systems that use LAN (local area network) to connect to the internet via a modem/router.
VoIP Protocol and Audio Codec
IP phones rely on various open source protocols to transfer data from the phone to the service provider.
Here are the three most common:
1. SIP protocol
2. H.323 Protocol
3. RTP / RTCP protocol
The protocol an IP phone uses depends on how your phone system is set up as well as your VoIP provider.
To effectively send voice data over the internet, you need a way to compress and decompress it.
And, because phones stream data in real-time and the focus is on the human voice, they can't use common codecs like MP3.
Most IP phone service providers, including Artatel, use codecs such as:
a. G.711μ law f. G.723,
b. G 711a law h. AMR
c. G 722 i. GSM
d. G 729 j. iLBC
e. G729 a k. OPUS
f. G729 b
g. G729ab
Benefits of IP phones for Business
VoIP phones can reduce your telephone costs by up to 60% with the same quality as PSTN.
Why are so many businesses switching?
There are several main benefits.
1. Up to 60% Cheaper than Landlines
For starters, VoIP is significantly cheaper than traditional business plans.
Switching to an unlimited VoIP plan can save you up to 60% over a landline plan
comparable businesses.
2. More Features Without Extra Hardware
IP phones also allow your business to access advanced features without having to invest in them
additional hardware.
As an example:
– Call forward
– Auto attendance (automatic answering machine)
– Music Hold
– Call Pop
– Voice recoding
- Short message
– Call or video conference
With Artatel, you can choose an advanced enterprise package that includes all of our VoIP features or upgrade your package to your exact needs.
3. Easy Integration with CRM and Other Business Tools
VoIP also makes it easier to integrate voice communications with CRM and other business tools.
The ability to centralize data and provide consistent customer service across multiple channels (at lower costs) makes iPhone and VoIP a no-brainer for many businesses.
What Do I Need to Use iPhone?
In the early days of VoIP, you needed expensive on-site hardware like VoIP gateways and PBX servers.
But times have changed. With hosted VoIP services like Artatel , the requirements are minimal or if you still want to keep your old PABX, Artatel can also provide integration solutions.
To find out if you have a good enough internet connection, you can read more about how much data VoIP uses.
Save Big On Monthly Bills By Switching To VoIP
Want significant cost savings and a new, more powerful phone system with advanced PBX features?
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