10 Benefits of transferring your IT network functions to an IT network outsourcing company

Many companies outsource a variety of skills within the company, including accounting, legal, marketing, and sometimes HR, but some companies try to keep IT network & security as an internal department.

This blog will look at some considerations for outsourcing your network IT Department, some of the benefits of outsourcing your support department and also some considerations if you decide to keep IT Support as an internal function within your business.

Your main step is to determine what your company's Core Capabilities are.

In our company we do not outsource Accounting, Legal, Maintenance, Fleet Management or Printing. This wasn't critical to our business and so we outsourced that too.

However, we focus heavily on IT help Desk support, Application Development and Marketing, so we keep these capabilities in-house and ensure that they have the resources to grow and provide capabilities to our Company.

Below is a list of reasons why and the benefits you can get when you advertise IT network support for Extreme Networks.

1. No training obligation – Learning is one of our core values ​​at Artatel and we make sure that it is part of every Engineer’s career path. We fly engineers to Tech Ed for training, even to Computex in Taiwan. We have managers responsible for building a learning plan for each engineer and those engineers are incentivized based on the training they complete.

2. Access to better technology – Artatel has invested in tools and remote systems and help desk management systems. By giving all our customers access to these tools if they want them, to ensure that ticketing and remote management is provided in the most effective way possible. This can make a significant difference to costs and productivity, especially if you need to manage multiple sites.

3. Economies of Scale – Many small businesses don't have work for a full-time IT administrator, so one of two things happens, the person is spread across multiple roles, or the person expands their role to take on a full week. This is inefficient and means higher costs for the business. This also means that we can send the right engineer for the right job. Junior engineers can often do a lot of work, so it doesn't make sense to have a highly paid IT Manager doing routine maintenance.

4. Better hiring decisions – at Artatel, we primarily hire Network Administrators, System Engineers and Application Developers, with a few admins thrown in. Since this is what we primarily do, our experience lies in hiring great engineers. We have spent years refining our process to ensure that we not only hire the best technically qualified but also that they will fit into our culture and be able to work with our customers. Hiring specialists outside of your core area of ​​expertise is often difficult because you don’t have the skills yourself to assess their expertise. Working for an IT integrator like Artatel is very demanding on our team and we strive to hire the best. We often see people who fail our hiring process working as in-house IT support for smaller companies, who haven’t been able to determine whether or not a candidate has the right skills.

5. Ability to cover holidays and sick leave – If you have a small team of helpers and network admins, providing sick leave and holidays can be a significant issue. We’ve met admins who haven’t been able to take a holiday for 2 years because there was no one to help with IT issues while they were away. By working with Artatel, you’ll have access to our large team, ensuring that holidays and sick leave don’t leave you without IT Support when you need it.

6. Access to a wider range of skills –
An outsourced IT help desk means you will have access to a pool of technicians with a wide range of skills. Small IT teams often struggle to cover all the skills required in an IT Team, networking, email, servers, desktops, cloud, routers, switches, anti-virus, marketing integration, troubleshooting, risk analysis, backup and disaster recovery. By partnering with Artatel, your company will have access to all of these skills and more.

7. Reduce Risk – Our team approach to customer management means that informal knowledge of each customer site is spread across many people, ensuring that if an engineer leaves, there is more than one person who knows how the system operates. Coupled with our documentation methodology, we can ensure that all Company knowledge around your IT systems is captured and you don't have the risk of one person walking out the door with all the information about your computers.

8. Reduced costs – We have saved some companies as much as $40.000 per year, by replacing high paid IT Managers with our team. With one major customer outsourcing contract we won, the customer reported that issues were resolved faster and many things that IT Managers previously said couldn't be done, we could do.

9. Better Experience – Our System Administrators and VCIOs consult with many small to mid-sized businesses, and notebooks in a variety of industries, including accounting, legal, manufacturing, education, and professional services. We can often bring industry-specific experience as well as experience from other industries that can help you grow your business, increase productivity and increase sales. We're always rolling out new technology for our customers so we can see what works for the business. It's part of our value proposition to help you build your business. Internal IT support can struggle to understand new technologies because they are at the mercy of Vendors trying to push their solutions, without the ability to see them actually work in the field.

All of these factors add up so that it is often cheaper and sometimes much cheaper to outsource your IT to Extreme Networks, while improving outcomes for your team. Because you only pay for what you need and you don't pay for training, sick leave, vacation leave and don't pay high-level managers to do routine day-to-day maintenance, the cost often results in a better experience for your users while cutting month-to-month costs. month.

The main reasons customers outsource their IT support to Artatel are to cut costs, or managing IT staff internally has become too difficult because it is not a core part of their business. We had one customer who decided to outsource their IT and they hired a TAFE graduate. He seemed great because he knew more than they did about managing networks, but the work was never done quickly enough, sometimes never done, and after they lost a significant amount of data, they decided to go back to the outsourced IT department model, because they realized that hiring and managing IT people was beyond their expertise.

If you do not decide to outsource your IT Department, it is often a good idea to partner with Artatel to ensure that your company has backup resources if and when needed. We have many companies with in-house IT Departments that use Artatel to:

· Provide Level 1 and 2 support for over flow situations;

· Provide backup during periods of sick leave or vacation;

· Provide Level 3 technical assistance, including migration design and advanced troubleshooting; And

· Strategic Consulting based on our diverse experience helps business owners grow their business profitably and better manage their IT infrastructure.

They get all the benefits of being an Artatel customer, including access to our free industry update seminars, and a series of free build-your-business workshops.

Outsource all your non-core capabilities are becoming increasingly commonplace, and for businesses looking to get more IT expertise into their business, or cut the costs of managing their existing IT infrastructure, outsourcing can make a significant difference to your company, productivity & customer service.