IP PBX – BPO Call center – Artatel

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Outsource Operators or Virtual receptionists

In today's competitive business world, every call matters. Missed calls can mean missed business opportunities. Meetings, office breaks, and vacations are part of the everyday business environment so you can't possibly be at your desk all the time. The main task of the receptionist is to ensure that no calls are missed, contact Artatel and get access to the virtual receptionist service.
By choosing this service, you can take advantage of full-time live receptionist services or part-time assistance with additional calls. We will act as a virtual extension of your company. Our trained and qualified virtual receptionists will help you stay connected with your business's current and potential customers via phone, email or chat. Just tell us your requirements and we will customize our services to meet your business needs.

  • Cheaper guarantee
    from existing vendors
Get Cheap Rates
SIP-GSM-PSTN Trunk

There may be some great benefits to be had. Here are some of the main reasons to consider outsourcing your receptionist or telephone operator.

  • Money or cost efficiency. If you have receptionist internal then you can potentially save up to 40%. Efficiency is always a strong reason in business! what is outsourcing
  • If you don't have an in-house receptionist then we can save you time personally. With that extra time you can focus on building your business.
  • Outsourcing to a live virtual receptionist will not only save the cost of having to hire a full-time receptionist but will also save space to allocate additional desks for actual employees.
  • By using this service to handle your calls 24×7, you can rest easy knowing that you are not missing out on any business opportunities and that all your customers are taken care of
  • This service is straightforward without calling in sick or requesting benefits
  • You will no longer experience phone interruptions when you are in an important meeting
  • Your business will grow and your customers will be happy because they are well taken care of
  • Your customers will be happy with efficient customer support and provide you with repeat business
  • Our service is experienced customer service professionals
  • You can get all this and more when you outsource virtual services to Artatel.
  • Our staff will answer all incoming calls with your business name with your personalized greeting.
  • Our system has been specially created by developers who are experts in this field. Our system is very easy to use and you can get started in minutes.
  • We will not lock this collaboration into a long-term contract. .

Because the operator's function is important, the workload must be measured compared to the costs you incur each month.


Artatel virtual receptionist service

  • We can answer, screen and forward your business calls
  • Our customer support can send your call to your voicemail
  • We can effectively sell your products or services
  • You can get 24×7 customer service for your business
  • We can return calls to your customers on your behalf
  • This service can reply to emails from your customers
  • We may also receive messages and send them to you via email or fax
  • Our call center agents can schedule appointments.

What do you have to prepare?

When you register, there are 2 alternatives to use: 1. Using the new Fixed line (PSTN) number that we have prepared.2. Still using your Fixed line number now. Technical requirements that you must prepare: 1. Minimum internet access 1Mbps download and upload2. Your staff has a cellphone (Android/apple) or Windows PC (as an extension device)3. Has analog PABX / Ippabx & analog/IP extension plane (optional)

Do I need to transfer all my calls?

No, you can transfer as much or as little or as much as you want.

Some of our customers have all their phone calls go to our concierge while others simply use our call over flow which exceeds the capacity of the existing concierge.

Some first-time customers want to know how many calls are coming into their office right now.
This service is even capable of having several of your branches handled by our officers, so that the costs of several branches become cheaper and more effective. Incoming calls, our officers will direct the guest or guest call to the desired destination.

How does a virtual receptionist work?

  1. When a call comes in, receptionist we'll answer within 6 rings.
  2. They greet customers with special greetings and take messages.
    If a call comes in, wanting to talk to you, our officer will call your extension first to make sure you want to accept it.
    – If you agree: Then the call will be transferred to your extension.
    – If you don't agree: then our officer will ask for an incoming call to provide a message.
  3. They then send you a message via SMS or email or Whats app number for you or your staff.

How much does it cost?

Again, it depends on how much you use our services/shifts. You can also try a trial to see how many incoming calls have occurred so far.

Receptionist price table
  • Each shift works 8 hours Monday – Friday
  • We can provide service 24 hours x 30 days or according to your wishes.
  • Customers generally spend around Rp. 4.200.000 per month for each officer.
  • Minimum contract 1 year
  • contact us.

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