Outsourcing Call center outsourcing

If you need assistance or customer care officers & office telephone operators, who are able to serve:
1. Reply to customer questions or complaints.
2. Receive orders from customers
3. Provide information to customers
4. Using a call center & CRM platform
5. Working time:
– Monday – Friday (08.00-17) or
– Monday – Friday (8.30 – 16.30) & Saturday (08.30 – 12) WIB

This interaction with customers and your internal team is carried out through: contact center software, outsource call center
Whats app, Facebook Fan page, Instagram, Twitter, web chat from your website, SMS, email or telephone

It's time for you to use an outsourcing or outsourcing company that provides trained manpower complete with work facilities at an affordable cost.

Outsourcing or Call Center Outsourcing Costs:
Prices do not include VAT.
Free call center software fees for orders with a minimum of 50 users
Not included :
a. Rent a laptop 250 thousand per month
b. Internet 150 thousand per month
c. The cost of a new PSTN number is IDR. 250 thousand/month for the number receiving calls to CS
d. For WhatsApp
– Whats apps business = IDR 80 per blast
– Whats apps marketing blast & promo = IDR 15
– Whats apps chatbot also available (to be discussed)

What you prepare:

Face book Fan Page ID
Instagram ID
Twitter ID
Email ID for CS
To call,

Advantages:
1. Very affordable costs
2. Get a new officer
3. You don't need to prepare a place, work table. (optional)
4. Get CRM & Call center software with the strongest reports in terms of CRM, Calling system and reports
5. You can see customer care performance based on parameters:
a. How fast is the response time
b. Chat and discussion results reports
c. Ticket problem for your internal team
d. Voice recording, chat and video calls

From these performance parameters, our agent officers are always monitored by the system
monitored and assisted by the Team Leader of each agent.

Call center outsourcing (BPO)

Base on Performance

Tele-collection only

1. Fees include:

a. Call center software
b. Agent salary costs
c. Facilities and infrastructure costs (workplace, tables, chairs, air conditioning, internet)
d. Agents who are skilled in carrying out their duties as call center agents.
e. Working hours can be adjusted according to needs>
f. Language skills: Indonesian, English, Mandarin, Japanese
g. Minimum usage 7500 successful calls / month

2. Fees are not included

Comparison of existing vs Telepati call center costs

Benefits of this program:

Not preparing an agent
Don't worry about high agent turnover so you need it
special team to carry out recruitment and training center.
Not preparing & carrying out maintenance of facilities and infrastructure
High call success performance
Supported by experienced agents
Supported by very high performance software
Concurrent call capacity is more than 1500 lines
Fees are paid according to the success of the call
99% of the report forms & parameters you want are required
we can provide.
Suitable for all sizes of call centers from
Small & simple to Big & complex call center.
Including the CRM & multi-disposition functions are also activated
this service.

General comparison of call center software vs telepathy

Frequent questions (FAQ)

Two alternative data connections for agent assignments and report delivery

Other services: