IP PBX – BPO Call center – Artatel

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AI CALL CENTER SERVICES - AUTOMATIC

Call center robot - Automatic call center Artificial Intelligence

Artificial intelligence can improve the performance of a call center by up to 300% by using telephone cost saving solutions or making telephone and telephone cost efficiencies and saving office telephone calls.

Suitable for Call centers:
1.Inbound
  • - CUSTOMER CARE
  • - AI RECEPTIONIST
2. Outbound
  • - TELE SALES
  • - TELE COLLECTION
  • - TELE SURVEY
  • - TELE VERIVIED
3. Call OTP
  • - Alternative SMS OTP

Advantages of Artificial Intelligence:

  1. High success calls
  2. No human error
  3. Fast generate call reports.
  4. Can be connected to CRM apps
  5. No more training time for agents
  6. Easily to Increase call capacity call at “High pickup time”
  7. Low cost, high performance
  8. Pay as you Go
call center services
Sip trunk
Robot call silhouette1

Examples of our artificial intelligence voices:

Voice of Millennial Women text to speech:
The voice of a millennial woman
Adult Male Robot Voice - text to speech :
AI Robot Male Voice
Robotic Adult Female Voice - Telecollection
Robotic Adult Female Voice – Telecollection​
Robotic Adult Female Voice - Telesales
Telesales woman's voice
Robot call silhouette

TIME REQUIRED
EVERY PROJECT / SUBJECT

Flow time project Robot call2

Minimum time required.

1. In one subject it takes 5 weeks, with the requirement of recording the file and text
    A minimum of 1000 records are available, and our team will help prepare them.
2. One subject in question is like:
    a. Subject collection
    b. Subject credit card
    c. Subject savings / deposits
    d. Subject document verification
    e. etc
3. Our machine learning will continue to be trained until it adds data and matures a subject 
    up to 95%.
4. When AI has not reached 100%, agents can help cover its weaknesses.
5. Things that happen when a senior agent is needed are:
    a. The sound quality is not clear because:
        – Receiver background sound is noisy
        – The recipient's cellphone signal is unstable.
    b. A new product or service appears that is discussed.

TELEPATHY SYSTEM INTERACTION - AI

Flow Robot call2

ARTIFICIAL INTELLIGENCE CALL CENTER

Remember, Artificial intelligence does not only contain:
a. Text to speech technology only or
b. Voice to text only.

There is a more important main function called Machine Learning.

This function functions like the human brain, which can receive new commands without being carried out by a programmer
and can run the new command without waiting for a command by the programmer.

Currently we have a call engine type solution that makes calls and talks directly with customers with 2 types, namely:
1. Robot Call (IVR Call – 1 way)
2. Artificial intelligence Call (2-way)

Ad.1 Robot call

This service is needed for calls made for one-way calls without any interaction.
This is suitable for calls:
a. Bill reminder
b. OTP Call replaces OTP SMS

Ad 2 Artificial intelligence calls

This service is carried out by making a call and being able to receive interaction answers from the person receiving the call, then this software will record the answer received from the voice of the answer and make it in the form of a report.

To carry out this transaction, several steps are required that you need to prepare, namely:
1. Data on the history of voice conversations from the call center that has been running so far.
2. Uniform the answers from the voice recordings to group them into uniform answers.

From this data, our machine learning will run digital simulation training to make this machine learning smart quickly.

          Other services:

          Other services: